Shipping Information

COUNTRY	COST	DELIVERY and PROCESSING TIME	SERVICE(s)
AUSTRALIA	FROM AUD$8.95	1-7 DAYS*	AUS POST EXPRESS or SENDLE or MAIL PLUS
REST OF WORLD	AUD$30 Flat Fee	4-10 DAYS*	AUS POST INTERNATIONAL
STUDIO  PICKUP	FREE	BY APPOINTMENT  ONLY	PICKUP FROM; CAMBRIDGE PARK NSW, 2747
LOCAL DELIVERY	$5 Flat Fee AVAILABLE FOR CUSTOMERS WITHIN 10KLM RADIUS OF CAMBRIDGE PARK NSW 2747	1-4 DAYS	BRIERLEY HOLLOW

*Please note: Timeframe estimates are from when the parcel is sent and account for business days only. All orders are processed and sent as soon as possible as we know how important it is to receive your purchase promptly. These do not include delays outside our control.

CHRISTMAS & SALE PERIODS

During Christmas and sale periods please allow extra time for your parcels to arrive. We aim to get your orders out ASAP, as we know how important it is to receive your items promptly. Please know that not always, but in some instances the volume of orders we receive may increase delivery timeframes marginally.  If you have any queries, please contact me via Live Chat at the bottom of our page or via email at brierleyhollow@gmail.com  

COVID-19

Due to the current situation around the world we are still shipping out. In the event that we are  unable to ship we will ship your orders at the earliest time possible. In the meantime orders are still being processed and going out daily. Please allow for extra time on your deliveries if the situation progresses. We reserve the right to extend delivery time in the event that we are required to close for a period or Australia Post uncontrollable timeframes by Australia Post. 

COVID-19 INTERNATIONAL

Due to the current situation around the world we are still shipping out. Orders are still being processed and going out daily. Australia Post is currently experiencing significant delivery delays due to limited airline capacity and government restrictions within international destinations due to COVID-19. You can track your delivery through parcel tracking. For all the latest information about international service delivery delays and impacts, please visit auspost.com.au.

TAXES & DUTIES

Our postal charge does not include taxes and duties, which may be applied by customs in the country of delivery. All payments of taxes & duties are the responsibility of the customer and usually determined on the value of your order. Orders will not be refunded if taxes and duties are not paid and you choose to not pick up your order.

The following links are to assist with estimating some countries T+D's.  NZ | https://www.customs.govt.nz/personal/online-shopping/ Canada | https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html UK | https://www.gov.uk/goods-sent-from-abroad/tax-and-duty  

TRACKING YOUR PARCEL

Once your order has been packed and left our warehouse, you will be emailed a tracking number. Please check you junk mail as some customers find this email is redirected to this folder.

Australian Orders can be tracked via http://auspost.com.au/track/track.html

For all other countries please refer to your local carriers. Please take note that customs have the right to stop your parcel for a considerable amount of time, to conduct routine checks.  

POSTAGE INFORMATION

Orders are usually sent via Sendle, Mail Plus, Couriers Please or Australia Post. If the parcel is not able to be delivered, the item will be carded. This card will be left at the address supplied and will indicate where your parcel may be collected from. In most cases the parcel will be located at your local Australia Post Depot.  Please allow 0-3 days processing time before your parcel is sent. In most cases it will be within the first 24hrs as we aim to get every order off ASAP. 

PLEASE NOTE POSTAGE TIMES CAN VARY DEPENDING ON PUBLIC HOLIDAYS, WEEKENDS, LOCATION, NATURAL DISASTERS, CUSTOMS INVESTIGATIONS, AUSTRALIA POST INVESTIGATIONS & OTHER UNCONTROLLABLE FACTORS.  THESE TIMEFRAMES ARE OUT OF OUR CONTROL, WE WILL TRY OUR BEST TO ENSURE YOU RECEIVE YOUR PARCEL ASAP. 

Please note: Some items are unable to be shipped Internationally due to restrictions.  

MISSING PARCELS

On the event that your parcel is held up or is lost, it may take up to three months to receive an answer from the Australia Post Investigation Team. Unfortunately these Australia Post timeframes are uncontrollable and we will do our best to rectify the issue ASAP.  

INCORRECT INFORMATION

Once your order has been placed no changes are able to be made. Please double check your shipping address is correct before confirming your order. Business addresses must include the business name. If parcels are not collected, or are required to be returned to sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct. If you do find you have entered incorrect shipping information please email us ASAP at brierleyhollow@gmail.com and we will attempt to correct the mistake.  

LOCAL DELIVERY

We offer local delivery for a fee of $5 per order for those customers that live within a 10klm radius of the Studio address at Cambridge Park NSW 2747. You will be unable to select local delivery if your delivery address does not meet this requirement. You will be sent notification of the delivery day and time window when your order is ready and your order will be contactless and therefore left in a safe place at your delivery address unless otherwise arranged.

STUDIO PICKUP

PLEASE NOTE: If you are unable to collect from Cambridge Park, 2747, NSW, DO NOT pick this option, as your parcel will be kept in my Studio. You will be sent a text message when your parcel is ready to be picked up at the address below. Please ensure to bring your receipt to pick up your purchase. Brierley Hollow. 59 Cam St Cambridge Park, NSW, 2747

GIFT VOUCHERS

Gift Vouchers will usually be processed and emailed within 24 hours on business days.